IT Infrastructure Outsourcing
SYSADMINOFFICE takes over full management of your business's IT infrastructure — from servers and networking to cybersecurity and help desk. A team of certified specialists with a 15-minute response time, around the clock, with no days off.
What does IT outsourcing from SYSADMINOFFICE include?
Workstation and office equipment support
- Setting up PCs, laptops, printers, and MFPs from scratch
- Installing and licensing Windows, MS Office, antivirus
- Diagnostics and repair — on-site in Kyiv within 2 hours
Server and Active Directory administration
- Windows Server: AD, DNS, DHCP, file server, GPO
- Scheduled and on-demand backups via backup solutions
- Availability and performance monitoring via monitoring systems
Network and remote access
- MikroTik, Cisco, Ubiquiti setup — routers, switches, Wi-Fi
- VPN for remote employees (WireGuard, OpenVPN, IPsec)
- Network segmentation, VLANs, firewall — protection against internal threats
Cybersecurity and data protection
- Enterprise antivirus solutions
- Backups following the 3-2-1 rule, with quarterly test restores
- Incident response — isolation, investigation, remediation
Cloud office services
- Setting up business email, Teams / Meet, SharePoint / Drive
- Managing licenses, accounts, and access rights
- Migrating from local mail to the cloud with no data loss
IP telephony and video surveillance
- Deploying an IP PBX, connecting a SIP provider
- Installing and configuring IP cameras, NVR, recording archives
- Integrating telephony with CRM systems
In-house IT department vs. SYSADMINOFFICE outsourcing
| Factor | In-house IT department | SYSADMINOFFICE outsourcing |
|---|---|---|
| Cost | From ₴50,000/mo (salary, software, training) | From ₴8,000/mo depending on scale |
| Incident response | Business hours only (9:00 AM–6:00 PM) | 24/7, response within 15 minutes |
| Depth of expertise | 1–2 specialists | A team of 10+ specialists across disciplines |
| Vacation / sick leave | IT support unavailable | Coverage is always available — no interruptions |
| Up-to-date knowledge | Training at the company's expense | Continuous team training — our responsibility |
| Scalability | New hire and onboarding required | Package expands within 1 hour |
Why choose SYSADMINOFFICE?
No benefits packages, office, or hardware for an in-house IT hire — you only pay for actual work done
Around the clock, with no days off. Critical incidents are priority number one
10+ certified specialists: network engineers, admins, security experts, help desk
A ticketing system you have access to, monthly reports, SLA with guarantees
While we handle IT, you focus on sales and growth
Threat monitoring, security updates, and incident response with no effort from you
Frequently asked questions
How much does IT infrastructure outsourcing cost?
The cost depends on the number of workstations, infrastructure complexity, and support level. Pricing is calculated individually based on scale and support tier. Order a free audit — we'll assess your infrastructure and offer the right package.
How fast do you respond to critical outages?
Guaranteed response time is 15 minutes, around the clock. For critical incidents (server down, data loss, cyberattack) a priority team is assigned. An on-site specialist reaches our Kyiv office clients within 2 hours.
Does your outsourcing fully replace an in-house system administrator?
Yes, fully — and more. Instead of one person, you get a team: network engineers, server administrators, cybersecurity specialists, and help desk operators. With zero costs for vacations, sick leave, training, or finding a replacement.
Will our data and infrastructure be safe?
Yes. We sign an NDA and an SLA with confidentiality guarantees. All work follows protocol: MFA authorization, encryption, action logging. Backups are stored in secure vaults. You always have access to reports and tickets.
How long does switching to IT outsourcing take?
Onboarding takes 3–5 business days: infrastructure inventory, connecting monitoring systems, and setting up access for the team. We start providing support in parallel — zero downtime for your business.
Get in touch — we'll assess your IT infrastructure for free and offer the best solution, no obligations.